Refund policy

At SLICE, customer satisfaction is at the heart of everything we do. We want you to love every product you purchase from us. If something is not right, we are here to make it right  fairly and promptly.

Overview

7-day return window

You may request a return within 7 days of receiving your order, provided the item meets the eligibility conditions outlined below. Return requests submitted after 7 days of delivery will unfortunately not be accepted.

Eligibility

What qualifies for a return

We accept returns only under the following circumstances:

  • The item received is defective or damaged upon delivery
  • The item is incorrect not matching what was ordered
  • The item is significantly different from its description or product listing
  • The item is unused and in its original packaging

Please note: Returns due to a change of mind are not accepted. We encourage customers to review product descriptions, dimensions, and images carefully before placing an order.

Conditions

Item return requirements

To be eligible for a return, all of the following must apply to the item:

  • Unused and unwashed
  • Original packaging intact
  • All tags and labels attached
  • No signs of use or installation
  • Change of mind — not accepted
  • Used or opened items — not accepted
  • Missing original packaging — not accepted

How to return

Return process

Follow these steps to initiate a return request:

  1. Contact us within 7 days

    Reach out to our customer support via WhatsApp or email within 7 days of receiving your order. Include your order number and a brief description of the issue.

  2. Submit photos of the item

    Send clear photos of the product and its packaging to support your return request. This helps us process your case quickly and accurately.

  3. Await approval

    Our team will review your request within 1–2 business days and notify you of the outcome. Approved returns will be provided with further instructions.

  4. Ship the item back

    Once approved, securely pack the item in its original packaging and ship it to the address provided by our team. Return shipping costs may apply depending on the nature of the issue.

Refunds

Refund processing
Once the returned item is received and inspected, your refund will be processed within 3–5 business days. The refund amount will be transferred to your JazzCash, EasyPaisa.

Contact

Need help?
If you have any questions about our return policy or would like to initiate a return, please contact the SLICE support team. We are committed to resolving your concern as quickly as possible.